ALIYA BROKERS LIMITED DISCLOSURE STATEMENT
Licensing Information:
Aliya Brokers Limited (FSP1001259) trading as Aliya Brokers Limited has applied for a license issued by the Financial Markets Authority (FMA) to provide Financial Advice.
Nature and Scope:
Aliya Brokers Limited is authorised to provide advice to our clients on the following financial products:
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Life Insurance
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Trauma Insurance
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Total Disability Insurance
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Income and Mortgage Protection
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Business Cover
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Health Insurance
We are unable to provide advice on kiwisaver, investments, taxation, fire and general and commercial insurance.
We have contracts with the following product providers.
Our Duties:
Aliya Brokers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
Give priority to your interests by taking all reasonable steps to ensure there is not a conflict of interest or if there is a conflict of interest that this is fully disclosed to you.
Exercise, care, diligence, and skill in providing you with advice
Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services.
How we get paid:
Aliya Brokers Limited is remunerated in the form of commission paid by the insurance product providers
Fees and Expenses:
Aliya Brokers does not charge customers fees or any other expenses for the placement of Life and Health Insurance products
How we manage any conflicts of Interest:
When we arrange insurance for you, the providers may pay us a commission. The amount of commission is different for different product providers but is based on a percentage of the total premium payable for the insurance product purchased.
More detail on the commission we receive will be provided at the time we give our advice. On occasion an insurer may do such things as bring in morning tea, send a Christmas hamper or take us out for a meal; the intent of this is to build relationships so that we can better liaise between our clients and the insurers we work with.
The steps we take to manage the above conflicts of interest are:
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We have access to a range of product providers and give you choice
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We use third-party research as part of our analysis
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We keep a conflicts of interest register and conduct annual staff training
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Our processes are audited
Complaints Handling and Disputes Resolution:
If you are not satisfied with our financial advice service, you may make a complaint by email to Andrea@aliyabrokers.co.nz or by calling 027 837 4131. Alternatively write to us at:
Aliya Brokers Ltd
200 Pilot Drive, RD2
Ohaupo 3882.
Waikato
When we receive a complaint, we will consider it following our internal complaints process.
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We will investigate your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about the complaint.
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We aim to resolve the complaint within 10 working days of receipt. If we can’t meet this time frame we will contact you to let you know that we need more time to consider your complaint.
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We will contact you to let you know if we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you are not satisfied with what we propose, you can contact Fairway Resolutions Service.
Fairway Resolution Service provided a free, independent dispute resolution service that may help investigate or resolve your compliant, if we haven’t been able to resolve your complaint to your satisfaction.
You can Contact Fairway by calling 0508 337 337 or email complaints@fairwayresolution.com
Alternatively write to them at:
Fairway Resolution Service
P O Box 12790 Penrose,
Auckland 1642
Contact Details:
Aliya Brokers Limited FSP
Ph 0278374131 or 0274969612
Andrea@aliyabrokers.co.nz or Sanjay@aliyabrokers.co.nz